Senior Client Service Operation Specialist, Officer Job at State Street – Frankfurt am Main

Job Description

As Client Service Manager you will be

Coordinating and overseeing the Collateral Services daily-business processes for the appointed team

Managing a team while acting as an internal advisor as well as escalation contact

Building and maintaining strong relationships to clients, counterparties and other external third parties while cultivating the culture in relationship

Act as “relationship manager” for a business unit / division, accountable for service levels

Collaborate with internal and external groups to identify, analyze and proactively resolve issues

Subject matter expert for corporate committees and initiatives

Own relationship with internal and external clients

Developing and coaching the team

Create and maintain an engaged work environment and ensure appropriate communications channels are in place

Overseeing client migrations and collaborating with internal and external teams to ensure successful on-boarding’s

Working together with clients and other internal/external parties to develop new business models

Supporting audits, risk assessments and compliance initiatives by providing relevant data as well as new ideas

Acting as oversight for outsourced tasks to our near-shoring teams while assuring accuracy and timeliness

What we value

These skills will help you succeed in this role

Strong sense of quality and commitment to interact with internal or external clients effectively and professionally

Very good communication skills and service orientation

Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Ability to perform staff management at all levels (coaching, FTE requirements, goals, reviews, etc.)

Education & Preferred Qualifications

Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship

More than 4 years of relevant experience in the financial industry, preferably within collateral management and/or client services

Experience with managing staff

Knowledge of financial instruments (e.g. derivatives) and the regulatory framework in regards to Collateral industry (e.g. EMIR)

Proficiency in German and English

Strong knowledge of MS Office applications

What we offer

Flexible working time

Depending on the role work from home days might be possible

Pension plan offering

Wellbeing and health programs

Group accident insurance

Mentoring program

Free German and English language classes

Personal development possibilities and extensive web based training catalogue

Global Inclusion, Global Outreach and Corporate Citizenship programs incl. volunteer work

Dynamic, diverse, international, and multicultural working environment with English company language

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About the Company

Company: State Street –

Company Location:  Frankfurt am Main

Estimated Salary:

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.